Minbits Upskills Customer Experience, 5S Housekeeping
ILIGAN CITY – Minbits (Mindanao Business and IT Solutions) Corp - a company that provides the best accounting software, inventory management system, payroll system, ERP, CRM and other business or office software and solutions for small businesses, cooperative, lending, manufacturing, construction, manpower or security agency and the like – upskills their employee and management through a customer experience and office housekeeping workshop last 6 June 2020 at Apitong St., Doña Maria Subdivision 4, Tubod, Iligan City.
The workshop is part of the company’s series of employee and management capability workshops, and the major topics on this day are “Good Office Housekeeping through 5s” and “Upskilling Customer Service to Customer Experience”.
Minbits President, Joerich M. Cuevas, a Certified Safety Officer 2 of the Department of Labor and Employment (DOLE) and a Digital Marketer, was the speaker and trainer for the said workshop.
In the morning, Atty. Cuevas lectured what is 5s in Good Office Housekeeping all about. After the overview, Atty. Cuevas group the employees and management according to the department they belong. As every step or as seiri (sort), seiton (set in order), seiso (shine), seiketsu (standardize), and shitsuke (sustain) was discussed, participants were instructed to evaluate, plan, and provide their insights on how to improve the housekeeping of their departments, and then presented to the whole group. Thereafter, participants were group as one and then instructed to repeat what they have done by department but this time applying to the whole organization as one. The morning session ended after participants presented as one group.
The after session on the other hand is all about upskilling customer service to customer experience. The seminars include topics on sales funnel vs. consumer decision journey, customer decision map, and the difference between customer service versus customer experience.
The speaker showed some clips of famous entrepreneurs like Warren Buffet, Mark Cuban, Oprah Winfrey, Jeff Bezos, Steve Jobs, Bill Gates, Henry Ford, Walt Disney and others, on how they treat the customers in their company and how this reflect to the success of their business.
The speaker quoted the lines of Ginger Conlon, Editor-In-Chief of MediaVillage, MKTGinsight, Direct Marketing News, 1to1, and CRM magazines, that says: "The most valuable resource you can give customers is your time. Listen to them to uncover their real needs. Only then can you find a way to solve their problems or meet their expectations. Treat the cause, not just the symptoms."
Then, the speaker trained the participant for customer chat support. The afternoon session ended after participants were given the tips and company policies on handling customer chat support.